Terms of Service

1. Company Information

Grow MagicWizard Pty Ltd

• ABN: 12 345 678 901
• Level 5, 123 Collins Street, Melbourne VIC 3000, Australia
• Phone: +61 3 9123 4567
• Email: [email protected]
• Licensed Travel Agent (License #TBA)

2. Booking and Payment Terms

Booking Process

• All bookings require written confirmation from Grow MagicWizard
• Verbal quotes are valid for 7 days unless otherwise specified
• Bookings are confirmed upon receipt of deposit and signed booking form
• We reserve the right to decline bookings at our discretion

Payment Schedule

• Deposit: 25% of tour cost due upon booking
• Balance: Full payment due 60 days before departure
• Late Bookings: Full payment required for bookings within 60 days
• Payment Methods: Credit card, bank transfer, or cash (office visits only)

Pricing

• All prices are in Australian Dollars (AUD) unless specified
• Prices include GST where applicable
• Prices are subject to change until booking confirmation
• Fuel surcharges and government taxes may apply

3. Cancellation and Refund Policy

Cancellation by Customer

Cancellation by Grow MagicWizard

• We may cancel tours due to insufficient bookings (minimum 6 participants)
• Cancellation notice will be provided at least 30 days before departure
• Full refund provided for tours cancelled by Grow MagicWizard
• We are not liable for additional costs (flights, visas, etc.)

Force Majeure

We reserve the right to cancel or modify tours due to circumstances beyond our control, including but not limited to:

• Natural disasters, extreme weather conditions
• Government restrictions or travel advisories
• Health emergencies or pandemics
• Strikes, civil unrest, or terrorism
• Technical failures affecting transportation

4. Tour Inclusions and Exclusions

Typically Included

• Professional tour guide services
• Transportation as specified in itinerary
• Accommodation as described
• Meals as specified in tour details
• Entry fees to included attractions
• Group activities and experiences

Typically Excluded

• International and domestic flights (unless specified)
• Travel insurance (strongly recommended)
• Personal expenses and shopping
• Optional activities not in itinerary
• Alcoholic beverages (unless specified)
• Tips and gratuities
• Visa fees and passport costs

5. Travel Insurance

• Travel insurance is strongly recommended for all tours
• Insurance should cover medical expenses, trip cancellation, and personal belongings
• We can provide insurance recommendations but are not insurance providers
• Customers are responsible for ensuring adequate coverage
• Travel insurance cannot be purchased after departure

6. Health and Safety Requirements

Medical Conditions

• Customers must disclose relevant medical conditions at booking
• Some tours may not be suitable for people with mobility issues
• We reserve the right to refuse participation if safety is compromised
• Medication and medical supplies are customer's responsibility

Fitness Requirements

• Some tours require moderate to high fitness levels
• Fitness requirements are specified in tour descriptions
• Customers should assess their suitability before booking
• We may require medical clearance for certain activities

Safety Protocols

• Customers must follow guide instructions at all times
• Safety equipment must be used as directed
• Alcohol or drug impairment may result in tour exclusion
• Emergency contact information must be provided

7. Accommodation and Transportation

Accommodation Standards

• Accommodation is based on twin/double occupancy unless specified
• Single supplements apply for solo travelers
• Room types may vary due to availability
• Special requests are noted but not guaranteed

Transportation

• Vehicle types may vary based on group size and terrain
• Seat belts must be worn when provided
• Smoking is prohibited in all vehicles
• Luggage restrictions may apply for certain tours

8. Liability and Disclaimers

Limitation of Liability

• Our liability is limited to the cost of the tour package
• We are not liable for acts of third-party suppliers
• Customers participate in activities at their own risk
• We are not responsible for lost or damaged personal items

Adventure Activity Disclaimer

Many of our tours include adventure activities that carry inherent risks. By participating, you acknowledge:

• Understanding of activity risks and safety requirements
• Acceptance of personal responsibility for participation
• Agreement to follow safety instructions and use equipment properly
• Release of Grow MagicWizard from claims related to inherent risks

9. Behavior and Conduct

Expected Behavior

• Respectful treatment of guides, staff, and fellow travelers
• Consideration for local customs and environmental conservation
• Punctuality for scheduled activities and departures
• Compliance with local laws and regulations

Unacceptable Behavior

The following may result in immediate tour termination without refund:

• Aggressive, abusive, or threatening behavior
• Illegal drug use or excessive alcohol consumption
• Willful damage to property or equipment
• Discrimination or harassment of any kind
• Failure to follow safety instructions

10. Changes and Modifications

Itinerary Changes

• Itineraries may be modified due to weather, safety, or operational reasons
• We will provide suitable alternatives when possible
• No compensation for minor itinerary changes
• Significant changes may qualify for partial refunds

Customer-Requested Changes

• Changes to confirmed bookings may incur fees
• Name changes subject to supplier policies and fees
• Date changes treated as cancellation and rebooking
• Changes must be requested in writing

11. Complaints and Dispute Resolution

Complaint Process

1. Raise concerns immediately with your guide or tour leader
2. Contact our office if unable to resolve during the tour
3. Submit written complaints within 30 days of tour completion
4. We will investigate and respond within 21 business days

Dispute Resolution

• Disputes will be resolved through good faith negotiation
• Mediation may be used if direct resolution fails
• Any legal action must be brought in Victoria, Australia
• Australian Consumer Law protections apply

12. Privacy and Data Protection

Your personal information is protected under our Privacy Policy. By booking with us, you consent to:

• Collection and use of personal information for tour services
• Sharing information with suppliers as necessary
• Use of photographs for marketing purposes (unless opted out)
• Compliance with our Privacy Policy terms

For full details, see our Privacy Policy.

13. Intellectual Property

• All website content is protected by copyright
• Tour materials and guides are proprietary to Grow MagicWizard
• Unauthorized reproduction or distribution is prohibited
• Customer reviews and photos may be used for marketing

14. General Terms

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

Severability

If any provision is found unenforceable, the remaining terms continue in full effect.

Entire Agreement

These Terms, along with our Privacy Policy and booking confirmation, constitute the entire agreement between parties.

Updates

We reserve the right to modify these Terms at any time. Updated terms will be posted on our website with the revision date.

15. Contact Information

For questions about these Terms or to address concerns: